Terms and Conditions

FREE Shipping
Free shipping within the UK mainland is available on our products.

FREE Installation

Free installation of Rointe Radiators is available subject to the following conditions:

A minimum of four (4) radiators are to be ordered and installed during a single site visit. All walls where radiators are proposed to be installed are to be in a stable and suitable condition and comply with Rointe minimum standards. An existing 13amp single socket is to be available within 600mm to the right hand side of the proposed location for the radiator.

Should the electrical installation require modifying to suit the locations of the radiators a site survey will be required and a fully itemized quotation will be offered. Any work undertaken on the electrical system will be by our own fully qualified NICEIC electrical engineers and a certificate will be issued.

ORBS Energy Ltd cannot be held responsible for the condition of the existing electrical installation. An electrical installation survey is always recommended.

Free installation relates to internet sales only.

Delivery and Times

Delivery is by national courier to the address you provide. Every effort shall be made to deliver the goods within the specified times but we cannot be held responsible for delays and will not accept any claims in this respect.

A signature, for receipt of the delivery, by  the person responsible for placing the order (or the householder) will be required. Should the courier fail to complete the delivery due to either a signature not being given, unsuitable access, or unoccupied premises, a further attempt at delivery will be made the following working day. In all cases every effort will be made to contact the customer to advise of any difficulties. 

A second failed delivery will result in the goods being returned to ORBS Ltd. The customer may then be either required to make their own arrangements for collection or delivery charges may apply.

The Contract
We must receive payment for the whole of the price for the goods before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to ORBS Energy Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content
We have taken great care in the preparation of the content of this website, particular emphasis has been paid to ensure that prices quoted are correct at the time of publishing and that all goods have been described as accurately and fairly as possible. Complaints and/or refunds will be upheld where material errors in the description of the goods or their prices on this website become apparent. Any weights, dimensions and volumes given about the goods are approximate only. Your statutory rights are unaffected.

Damage to your Computer
We make all attempts to ensure that this website is free from viruses. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock or are not standard stock items, we will contact you by e-mail or phone if details have been given. You will be advised of the delivery date to which you can:  a.) accept the delivery date or b.) request a full refund for the delayed item(s).

Heating Products Advice
ORBS Energy Ltd. understand that making the purchase of a new heating system is a large capital investment. For safety, efficiency and performance reasons, we strongly advise you to seek professional advice from  NICEIC approved electricians before making your purchase.

All prices are subject to VAT at the current rates and are correct at the time of entering information.

Payment Terms
Your account will be debited for payment upon receipt of your order. If our application for payment is rejected by the issuing authority then the order will be cancelled. We accept no liability if a delivery is delayed because you did not give us the correct payment or delivery details.

Payment can be made using all major credit or debit cards with the exception of American Express.

Payment can also be made bankers draft or via PayPal.